Privacy Policy

1. Information We Collect

Personal information you provide

We may collect personal information when you:

• Request a home inspection or radon testing service
• Contact us by phone, email, or contact forms
• Subscribe to a newsletter or blog updates
• Book appointments through our online scheduling system
• Request a quote or pricing information

Information collected may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property address (for inspection services)
• Payment information (processed through third-party payment processors)
• Communication preferences
• Any other information you choose to provide

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Approximate location (town or region), worked out from your IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Cookies and similar tracking technologies (see Section 5)

When you sign your contract or open your report online

When you sign your inspection contract or a seller acknowledgement online, we record the time, your IP address, your device and browser, and the approximate location your connection comes from. This signing record is kept with the signed document.

When you open your client portal, we record the time, your IP address, and your device and browser. We also keep a record when your online inspection report is opened: the time, the IP address, the approximate location and internet provider of the connection, the device and browser, the page the link was opened from, and which booking the report belongs to. Approximate location comes from the network, not from your device's location settings, so it is only a rough guide.

We use these records to keep an accurate record of when your contract was signed and when your report was delivered and opened, and to help keep your portal and reports secure. As with all your information, we do not sell these records. Section 6 explains how long we keep them.

Information from third parties

We may receive information about you from:

• Real estate agents or brokers who refer you to our services
• Our inspection report software (Spectora)
• Payment processors
• Google Business Profile and review platforms

2. How We Use Your Information

Service delivery

• Schedule and perform home inspections and radon testing
• Prepare and deliver inspection reports
• Communicate about service appointments
• Process payments for services rendered
• Provide post-inspection support and follow-up

Business operations

• Respond to inquiries and customer service requests
• Send appointment reminders and confirmations
• Maintain accurate business records
• Comply with legal and regulatory requirements
• Improve services and customer experience

Marketing and communications (with your consent)

• Send newsletters, blog updates, and educational content
• Inform you about new services or special offers
• Request reviews or testimonials
• Conduct customer satisfaction surveys

Website improvement and security

• Analyse website traffic and user behaviour
• Improve website functionality and user experience
• Troubleshoot technical issues
• Enhance security and prevent fraud

3. Legal Basis for Processing (PIPEDA)

We collect and use your personal information based on:

• Consent: explicit or implied consent for specific purposes
• Contractual necessity: to provide the services you request
• Legal obligation: to comply with applicable laws
• Legitimate interests: such as fraud prevention and service improvement

You may withdraw consent at any time by contacting us (see Section 11).

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the circumstances below.

Service providers

We may share information with trusted providers that assist with:

• Inspection report software and report hosting (Spectora)
• Payment processing
• Email marketing platforms
• Website hosting and analytics
• Laboratory analysis (for radon testing)
• Customer relationship management (CRM) systems

These providers are expected to protect your information and use it only for the services they provide to us.

Where your information is processed

We use third-party service providers to host our website, database, and business systems. Several of these providers are United States companies, including Supabase (database hosting), DigitalOcean (application hosting), and Cloudflare (content delivery and security), along with our inspection report software (Spectora) and our payment processor. As part of normal service delivery, your personal information may pass through or be stored on their systems.

Our main database (Supabase) and our messaging application (DigitalOcean) are hosted in Canadian data centres. Signed contracts and report files are stored with Cloudflare, and Spectora stores its reports in the United States. However, because these providers are United States companies, your information may in some circumstances be accessed from, or be subject to the laws of, the United States, including lawful access requests under the US CLOUD Act.

We take reasonable steps to protect your information when it is handled by these providers. We put data processing agreements in place with them, we choose providers that maintain recognised security certifications such as SOC 2 and ISO 27001, and we remain accountable for your personal information under PIPEDA regardless of where it is processed. If you would prefer not to have your information processed by these providers, please contact us before booking and we can discuss alternative arrangements where possible.

Real estate professionals (with your consent)

With your consent, we may share inspection reports and relevant information with:

• Your real estate agent or broker
• Sellers or listing agents (as appropriate for the transaction)
• Lawyers or notaries involved in your property transaction

Legal requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business transfers

In the event of a merger, acquisition, or sale of our business, information may be transferred to the new owner, subject to this Privacy Policy.

5. Cookies and Tracking Technologies

What are cookies?

Cookies are small text files stored on your device. They help us recognise you on return visits and improve your experience.

Types of cookies we use

• Essential cookies (always active): enable core site functionality, maintain your preferences, and support site security. These cannot be declined as they are required for the site to function properly.
• Analytics cookies (with consent): we use Google Analytics to understand how visitors use our site, which pages are most helpful, and how we can improve content and navigation. This data is anonymised and aggregated.

Managing cookies

You can control cookies through your browser settings. You can block, allow, delete, or receive alerts for cookies at any time. Blocking essential cookies may affect website functionality.

To manage your cookie preferences, use the consent banner on this site or adjust your browser settings directly.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

• Active clients: retained for the duration of our business relationship
• Inspection records: inspection reports and their photos, and signed contracts and their signing records, are kept permanently. Records of portal visits and report openings are kept for 15 years from the inspection date.
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: anonymised data may be retained for statistical purposes

We keep inspection records permanently because they are the lasting record of the work we did for you. Keeping them lets you ask us for your report again, even years later, lets us answer any question or claim about your inspection, and helps us comply with legal and regulatory requirements. If you signed your inspection contract before October 24, 2026, the retention period in that contract still applies to your records unless you tell us you are happy for us to keep them permanently. We securely delete or anonymise other information at the end of its retention period.

Keeping your records is separate from online access. Your report stays available online for twelve months after your inspection. After that, online access pauses and nothing is lost. Text Nami or call us at (506) 651-9461 and we will reopen it.

7. Data Security

We use reasonable safeguards to protect personal information from unauthorised access, disclosure, loss, alteration, or misuse, including:

• SSL encryption for data transmission
• Secure servers and (where applicable) encrypted databases
• Restricted, password-protected access to client information
• Regular security updates and audits
• Staff training on privacy and data protection
• Secure disposal of physical and digital records

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of information we no longer need. Inspection records stay on file for the periods in Section 6.
• Withdraw consent: withdraw consent for marketing or optional processing
• Complain: file a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us (see Section 11).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us so we can delete it.

11. Contact Us

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date at the top of this policy. Continued use of our website or services after changes indicates acceptance of the updated policy.

13. Office of the Privacy Commissioner of Canada

If you have concerns we have not adequately addressed, you may contact:

14. Consent

By using our website or services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

For marketing communications, we will obtain explicit consent before sending promotional emails or newsletters. You can withdraw consent at any time by:

• Clicking "unsubscribe" in a marketing email
• Contacting us (see Section 11)
• Updating communication preferences (where available)